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Frequently Asked Questions
General Implementation and Setup
- How can I tell which version of TouchNet software I am using?
- How can I switch from modem to IP connectivity?
- How do I set up a Payment Gateway test environment?
Payment Gateway
- How do I resubmit a failed batch?
- How can I switch from modem to IP connectivity?
- Why can't I see my new Payment Gateway merchant in report lookup or under Merchant Activity?
- How can I automate the download process of the ACH ABA Routing Numbers?
- Why can I see a payment in the Activity Report but not in the Batch Settlement Report?
- How do I reconcile student tuition payments made through the TouchNet Payment Gateway?
- How do I set up a Payment Gateway test environment?
PayPath
- A student is receiving an error that the credit card has failed to process when trying to pay using TouchNet PayPath, What causes this error?
- A student is receiving an error that the terms do not match when trying to pay using PayPath. What causes this error?
- Why does TouchNet PayPath not accept Visa cards?
TouchNet Commerce Suite Applications
- Bill+Payment - How do we convert our student IDs within Bill+Payment to a different ID?
- Marketplace - How can we increase the performance of our Marketplace environment?
- webCheck - How can I automate the download process of the ACH ABA Routing Numbers?